Refund & Cancellation Policy

⚡ 1. Nature of Digital Downloads

At Netbookler, our products are delivered electronically via direct download links, email delivery, and persistent access in your Customer Account Vault immediately upon payment authorization.

Because digital assets (such as website source code, Figma templates, Notion systems, Canva packs, and digital planners) are intangible and irrevocable once delivered, transactions are generally non-refundable once files have been accessed or downloaded, except under our 48-Hour Technical Defect Guarantee outlined below.

🛡️ 2. 48-Hour Technical Defect Guarantee

We stand firmly behind the quality of every digital resource in our catalog. You are eligible for a 100% full refund or immediate replacement if:

• Corrupted or Incomplete Files: The downloaded ZIP or asset is damaged, unopenable, or missing core promised components that our support team cannot repair within 48 hours.
• Material Discrepancy: The asset substantially differs from the specifications and live preview demonstrated on the product page.
• Accidental Duplicate Purchases: If you accidentally purchased the same digital product multiple times within a 24-hour period using the same billing details, we will instantly refund the duplicate charge.
• Broken Fulfillment Link: If technical delivery issues prevent you from downloading the file and our team does not restore access within 24 hours of notification.

✕ 3. Circumstances Ineligible for Refund

Refunds cannot be granted in the following scenarios:

• Change of mind, accidental purchase after the file has already been downloaded.
• Lack of appropriate software or technical expertise required to operate the product (e.g., attempting to open a Figma file without a free Figma account, or a GoodNotes planner without a PDF annotation tool). Product compatibility is clearly specified on every product page.
• Products purchased with customized development services or tailored modifications once delivery has started.

💳 4. Payment Gateway & Razorpay Refund Timeline

Once a refund request is approved by our support team, the return is initiated immediately through our authorized payment processors (including Razorpay, UPI, Credit/Debit Cards, or NetBanking).

Depending on your bank and payment method, funds reflect back in your original payment account within 5 to 7 business days. For UPI payments, refunds are typically credited within 24 to 48 hours.

✉️ 5. How to Initiate a Claim

To request assistance or report a defect, email our dedicated support team at support@netbookler.com with:

• Your Order ID (e.g. ORD-XXXXX) and the email address used at checkout.
• A brief description of the issue along with a screenshot or error message.

Our support representatives respond within 24 hours Monday through Saturday.